Customer Success Manager

Sproutward is a fast-growing startup SaaS company focused on helping Direct-to-Consumer e-commerce businesses grow through enterprise-grade business intelligence solutions. The Customer Success Manager will manage software implementations, train users, develop customer relationships, and ensure exceptional customer satisfaction with the Polaric product.

Responsibilities:

• Manage software implementations with our customers
• Train users on how to use Polaric’s various standard and custom dashboards and query the data for additional insights
• Develop and grow customer relationships in order to achieve exceptional customer satisfaction and results
• Track customer adoption and proactively develop strategies to increase usage of our product and value achieved
• Manage and resolve customer support tickets by responding to customer requests, prioritizing issues, and working internally within Sproutward to solve problems
• Create tools and content to help streamline implementation and support processes and provide the best possible customer experiences
• Capture customer suggestions for new product enhancements and bring them back to our Product team

Requirements:

• Bachelor's Degree is required
• 1-3 years of experience in Customer Success, Consulting or Account Management
• Proficiency in working with data and/or business analytics
• Ability to multi-task, prioritize, and manage time effectively
• Demonstrated excellence in written and verbal communication
• Proficiency in teaching/explaining in any setting (business or other)
• Ability to think critically and creatively solve problems in a fast-paced environment
• Eagerness to learn and be part of a thriving team
• It's easy for you to build and maintain positive relationships
• Motivation to take initiative as a self-starter who is hungry to learn
• A strong team player that works well with others
• Interest or experience in B2B SaaS, B2B consulting, and/or E-commerce is a plus
• Project management experience is a plus