The Home Depot is a leading home improvement retailer, and they are seeking a Software Reliability Engineer Manager for their Store Systems RE team. The role involves ensuring the resilience and performance of Store Systems applications while mentoring junior engineers and managing incident resolution and infrastructure strategy.

Responsibilities:

Looks across teams with a focus on alignment and dependencies
Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
Translates product and project goals into infrastructure strategy and clearly communicates direction and priorities to teams and business partners
Determines value to the business of anticipated Systems Engineering efforts
Identifies goals, metrics, and appropriate analytics to measure the performance of Systems Engineering teams; continually makes recommendations and refinements on approaches based on learnings
Reviews recommended solutions and work of Systems Engineers to ensure alignment with company, stakeholder, and end user priorities
Leads configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Leads field and corporate roll-outs of technology
Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Creates and optimizes specifications for complex technology solutions
Provides regular status to leadership regarding progress of Systems Engineering efforts
Manages vendor relationships
Manages, reviews, and approves purchase requests for hardware and software
Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
Receives and prioritizes escalations and incoming requests from product teams and stakeholders
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides leadership, mentoring, and coaching to Systems Engineering professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members to drive value, and identify and resolve impediments
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around systems engineering core practices (communities of practice)

Requirements:

Must be eighteen years of age or older
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
5 years of work experience
Technical Leadership: Guide and mentor teams of SREs, infrastructure engineers, and operations staff, fostering a culture of continuous learning and engineering excellence
Strategic Planning: Define and execute the long-term reliability roadmap, aligning technical goals with broader business objectives and product delivery schedules
Talent Development: Recruit, retain, and develop top engineering talent. Conduct performance reviews, establish clear career paths, and manage skill-gap training
Budget & Resource Management: Oversee departmental budgets, cloud spending, and vendor negotiations. Optimize resource allocation to balance cost with system performance
Service Level Management: Define, measure, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) across various product lines
Incident & Crisis Management: Serve as the ultimate escalation point for high-severity incidents. Lead blameless post-mortems and ensure preventative action items are successfully implemented
Capacity Planning: Anticipate system growth and scale infrastructure accordingly to prevent degradation during peak loads
Chaos Engineering & Resilience: Champion chaos engineering practices and disaster recovery planning to proactively identify and mitigate systemic vulnerabilities
Cloud & Infrastructure: Deep expertise in managing enterprise-scale environments across major cloud providers (Google Cloud Platform, AWS, or Microsoft Azure)
Infrastructure as Code (IaC): Advanced knowledge of provisioning and configuration management tools such as Terraform, Ansible, Chef, or Puppet
Observability & Telemetry: Strong proficiency in modern monitoring, logging, and tracing stacks (e.g., Datadog, Prometheus, Grafana, Splunk, New Relic, ELK stack)
CI/CD & Automation: Experience overseeing robust continuous integration and deployment pipelines (e.g., Jenkins, GitLab CI, GitHub Actions) to ensure safe and rapid software releases
Software Engineering Background: Proficiency in at least one or more programming languages (Python, Go, Java, or Bash) to guide automation efforts and participate in high-level architectural reviews
Engineering Alignment: Partner closely with software development, QA, and security teams to build reliability into the software development lifecycle (SDLC) from day one ('Shift Left' reliability)
Stakeholder Communication: Translate complex technical metrics and incidents into clear, actionable insights for non-technical executive leadership
Vendor Management: Evaluate, select, and manage relationships with third-party SaaS and infrastructure providers, ensuring compliance and optimal service delivery
Security Integration: Collaborate with InfoSec to ensure infrastructure complies with industry regulations (e.g., PCI-DSS, SOC2, HIPAA) and corporate security policies
Access & Identity Management: Advocate for and implement least-privilege access models and robust audit logging across critical systems

Senior Java Software Engineer

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