Centric Software is a global leader in providing innovative, AI-enabled solutions for retailers and brands. They are seeking a Product Manager for License Compliance & Entitlements to oversee customer provisioning and compliance, ensuring adherence to contract scopes while collaborating across various teams to enhance product features and support customer interactions.

Responsibilities:

Review customer user configuration and usage data across all deployment models (vendor-hosted single-tenant, customer-cloud single-tenant, and on-premise) to verify customers are operating within the scope of their contracts
Identify patterns of license misuse, overage, or ambiguous usage, and translate findings into clear, evidence-based summaries
Establish repeatable methods and metrics for measuring entitlement compliance across a diverse enterprise customer base
Define how programmatic access to our APIs — including via AI services / MCP servers and RPA or integration tools such as Boomi — is licensed, measured, and enforced
Partner with product and engineering to design entitlement models and controls appropriate for automated, machine, and agent-driven usage
Anticipate emerging access patterns and get ahead of them with policy, tooling, and contract clarity
Own a product roadmap of compliance and entitlement feature improvements, prioritized by risk, revenue impact, and customer experience
Work with engineering to improve administration and entitlement tooling so that license misuse is prevented or surfaced automatically rather than caught after the fact
Balance enforcement with usability so that controls protect the business without creating friction for legitimate customers
Partner with the sales team to audit customers, present usage data, and support true-up / expansion conversations with credible, well-presented evidence
Equip the support team ahead of product releases — especially releases that change or restrict license usage — so they can confidently answer customer questions on product changes
Create customer-facing materials, including training content, release notes, and sales presentations, that clearly explain usage policies and entitlement changes
Contribute to the improvement of customer contracts to clarify permitted usage, close ambiguity, and reflect new access models (including AI/RPA API access)
Partner with the legal team to update contract language and licensing terms, and to ensure product controls and contractual terms stay aligned
Join customer and prospect-facing calls to explain our usage and licensing policies and answer questions with authority and clarity
Serve as a trusted, plain-spoken voice on 'what's allowed and why,' representing both the company's interests and a good customer experience

Requirements:

3–7+ years in product management, license/entitlement management, or software compliance — mid-level candidates toward the lower end, senior candidates toward the higher end
Direct experience with enterprise software in a B2B context, ideally with single-tenant, customer-cloud, and/or on-premise deployment models
Demonstrated experience with software licensing, entitlements, or license compliance (from the vendor/publisher side is strongly preferred)
Product management capability: has owned a roadmap, prioritized across stakeholders, and shipped features or tooling in partnership with engineering
Strong data fluency — able to analyze usage/configuration data, spot anomalies, and turn findings into a clear narrative and recommendation
Excellent written and verbal communication, including the ability to produce customer-facing materials and represent the company confidently on customer and prospect calls
Comfort operating cross-functionally across sales, engineering, support, and legal, and influencing without direct authority
Experience with AI service licensing and/or governing programmatic API access via AI/agentic tools (e.g., MCP servers) or RPA / integration platforms (e.g., Boomi, MuleSoft, Workato)
Familiarity with API productization, usage metering, or consumption-based licensing models
Experience supporting customer audits, true-ups, or revenue assurance
Exposure to contract structure and negotiation and working alongside legal on licensing terms
Background in software asset management (SAM), GRC, or entitlement platforms
Bachelor's degree or equivalent experience; MBA or relevant certifications a plus but not required

Product Manager - LMSi system (Only W2)

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