Customer Service Representative

FirstSource Healthcare is seeking a Customer Service Representative for remote support to paramedics and healthcare professionals. The role focuses on ensuring timely communication between patients, providers, and internal departments.

Responsibilities:

• Answer inbound calls from patients, providers, and internal staff
• Provide non-clinical support to paramedics and emergency response teams
• Document interactions accurately in electronic systems
• Route calls to appropriate departments or escalate urgent issues
• Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies
• Support scheduling and coordination of patient services when needed

Requirements:

• High School Diploma or GED
• Minimum 1 year of experience in a call center customer service role
• Typing speed of at least 25-30 WPM
• Strong verbal and written communication skills
• Ability to work independently and manage multiple tasks
• Comfortable using multiple software systems simultaneously
• Internet speeds: 20mbps down / 20mbps up
• Must have a private, quiet and dedicated workstation
• Ability to work flexible hours, including evenings and weekends
• Ability to attend paid Training up to 12 weeks Mon-Fri 8am-6pm EST
• Ability to work any shifts between 7am-7pm PST, Monday - Friday w/rotating Saturdays
• Attendance is mandatory 1st 90days from start date
• A background check is required for all applicants; in addition, finger printing will be required for all Florida residents