Business Analyst for Catalog, Calendar and Scheduling (University Registrar)

The Johns Hopkins University is seeking a Business Analyst for Catalog, Calendar, and Scheduling to support the Office of the University Registrar. This role involves collaborating with various teams to ensure data integrity, manage academic scheduling, and enhance catalogue processes.

Responsibilities:

• Lead catalogue communication with editors across all divisions
• Collaborate with the divisional registrar offices to maintain a list of page owners, editors, and approvers
• Update roles and authenticate users as needed
• Assist with maintenance and updates of catalogue software
• Create documentation and conduct training on catalogue software for end-users
• Ensure data integrity and monitor entry, analysis, and report generation for adherence to established policies, procedures, and deadlines
• Partner with divisions to ensure catalogue data is accurately reflected across all systems
• Coordinate and execute program records maintenance throughout various systems
• Suggest enhancements in catalogue processes
• Lead projects where applicable
• Support the daily operation of the University scheduling software CollegeNET/25Live with database updates
• Serve as the 25Live system administrator, ensuring effective, accurate, and efficient class scheduling
• Analyze space usage to ensure effective utilization of resources and identify spaces
• Produce periodic space utilization analytics for executive leadership
• Develop new uses and reporting formats for the university on space utilization
• Provide training to department chairs, administrative associates, campus administration, and others in the 25Live program to ensure optimal utilization of academic and non-academic space
• Create training documents and how-to guides for use university-wide
• Create reports and documents used by the University as a basis for accrediting body-required reports
• Oversee access permissions for administrators
• Participate on the 25Live Steering Committee to identify and implement methods and practices that result in successful administrative functioning for scheduling
• Produce and maintain a 10-year Academic Calendar website
• Collaborate with divisional registrar offices to align calendar dates
• Ensure the calendar is conflict-free, including working with various functional areas at JHU
• Provide support for classroom management at the Homewood campus, which includes general pool classrooms and department spaces, ensuring all instructional spaces are according to the standards
• Provide support for new initiatives as well as current systems related to scheduling, including CLSS (CourseLeaf product)
• Research and resolve discrepancies in student information systems and other propagated systems
• Recommend future systems improvements
• Monitor, observe, and ensure processes and practices that actively safeguard student data (per the University’s FERPA policy)
• Serve as an expert and central resource on the school’s Registrar systems and data
• Provide registrar-related functional support across all divisions as required
• Provide functional support to the divisional registrar offices in maintaining vendor relationships and websites about the catalogue, calendar, and scheduling
• Run scheduled audit reports and provide support for data clean-up of student records
• Administer data integrity and governance
• Research and resolve discrepancies in reports
• Recommend reporting improvements
• Collaborate on testing new business solutions, documenting processes, and providing recommendations
• Collaborate on other projects, e.g., registration, divisional events as needed, and other general office functions as assigned

Requirements:

• Bachelor's Degree in a related field
• Three years of related experience
• Ability to maintain a positive attitude during stressful situations
• Excellent oral and written communication skills
• Excellent organizational skills and attention to detail
• Well-developed interpersonal skills and ability to communicate effectively
• Demonstrate discretion when dealing with sensitive issues
• Flexible and able to work well under pressure. Must be able to meet deadlines and multitask
• Ability to analyze and resolve issues, including student data issues
• Ability to collaborate and problem-solve regarding business process improvements and innovative solutions and to oversee the implementation of new solutions or systems
• Can explain basic technical concepts to a non-technical audience
• Ability to develop test cases and oversee user-acceptance testing
• Functional experience with Student Information Systems and Microsoft Office Suite of programs (Word, Excel, SharePoint, etc.) is strongly preferred
• Functional experience with CourseLeaf CAT, CIM, CLSS, or another catalog and curriculum software is strongly preferred
• CollegeNET/25Live or other scheduling software is strongly preferred
• Functional experience with OnBase or other document imaging software is strongly preferred
• Knowledge of FERPA (Family Educational Rights and Privacy Act) and all laws, rules, and regulations related to JHU policies is desired
• Bachelor's Degree in Data Analytics, Information Systems, Finance, Accounting, or a related field
• Four years of progressively responsible related experience
• Experience working with cross-functional teams and process improvement
• Experience working with Student Information Systems
• Four years of registrar's office experience, preferably in the area of catalogue, academic calendar, and scheduling preferred