Customer Program Manager

NobleAI is a company that specializes in a Science-Based AI platform designed to optimize complex systems in various industries. They are seeking a Customer Program Manager to lead customer projects, ensuring timely completion and alignment with customer goals while fostering collaboration across teams.

Responsibilities:

• Manage end-to-end customer implementation projects, pilots, and proof-of-concepts
• Develop detailed project plans, timelines, milestones, resource plans, and risk strategies with Account Directors and Solutions Engineering
• Facilitate project kickoffs to set clear objectives, deliverables, responsibilities, and success criteria
• Align project priorities, resource allocation, and delivery timelines
• Monitor project progress, identify risks, remove blockers, and resolve issues timely
• Serve as the primary customer PM contact, building trusted relationships through proactive, transparent communication
• Manage customer expectations while balancing business priorities and technical constraints
• Capture and communicate customer feedback internally to incorporate it into project execution
• Coordinate cross-functional work across Account Directors, Solutions Engineering, Product Management, Engineering, AI/ML teams, and internal stakeholders

Requirements:

• Bachelor's degree in Business, Engineering, Computer Science, Scientific discipline, or related field
• 3+ years of experience managing enterprise software implementations, deployments, or technical customer projects
• Demonstrated experience leading multiple concurrent customer engagements
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid)
• Excellent organizational, communication, and stakeholder management skills
• Experience coordinating cross-functional technical teams
• Ability to translate technical concepts into customer-friendly communications
• Strong problem-solving, prioritization, and decision-making skills
• Experience with project management tools such as Jira
• Experience working with AI, machine learning, data science, or scientific software platforms
• Familiarity with chemistry, materials science, manufacturing, energy, or industrial software environments
• Experience managing enterprise customers with complex technical implementations
• PMP, PMI-ACP, Certified ScrumMaster (CSM), or similar project management certification