Business Analyst

800 Storage is a fast-growing premium self-storage company operating facilities across Dubai. They are seeking a Business Analyst to optimize operational workflows, analyze data, and collaborate with various departments to improve processes and implement automation.

Responsibilities:

• Map and audit operational workflows across Sales, Customer Service, Warehouse, and Movers
• Identify bottlenecks, redundancies, and failure points, then design and implement streamlined processes
• Build dashboards and reports that track key operational metrics — conversion rates, occupancy by facility and CBM, collections performance, and service delivery times
• Work directly with department heads (Sales, Ops, Warehouse, Movers, Accounting) to define requirements, translate operational needs into system specifications, and ensure solutions actually get adopted
• Design and document automation workflows using flowcharts, sequence diagrams, n8n, or similar tools
• Collaborate with the AI team to integrate automation into existing processes and reduce manual work
• Set up measurement frameworks so every process change is tracked against clear KPIs
• Report findings to leadership in concise, decision-ready formats
• Create and maintain living documentation of business processes, system requirements, and SOPs that teams actually reference and use

Requirements:

• 2+ years in business analysis, operations analytics, or process improvement — ideally in logistics, supply chain, warehousing, or a similarly operationally complex environment
• Hands-on experience with data analysis and visualization tools
• Familiarity with workflow automation platforms (n8n, Zapier, Make, or equivalent)
• Strong process-mapping and documentation skills. You should be able to take a messy, undocumented workflow and turn it into a clear diagram with decision points and handoffs
• Excellent communication skills in English. You will present findings to leadership and work across multiple departments with varying levels of technical fluency
• Bachelor's degree in Engineering, Business, Industrial Engineering, or a related field
• Experience in the storage, logistics, or real estate industry
• Exposure to CRM systems, Jira, or ERP platforms
• Basic understanding of AI/ML concepts and how they apply to process automation