Customer Service Representative

Bridgepoint Works is a large-scale civil engineering company committed to innovation and community impact. They are seeking a Customer Service Representative to be the first point of contact for clients, ensuring exceptional support and solutions while maintaining the company's reputation for excellence.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
• Troubleshoot and resolve client issues, providing clear and effective solutions
• Maintain accurate records of customer interactions in our CRM system
• Collaborate with internal teams to ensure seamless service delivery
• Proactively identify customer needs and recommend helpful solutions
• Stay up to date on company services to provide accurate and insightful assistance
• Represent Bridgepoint Works with empathy, enthusiasm, and expertise

Requirements:

• 2+ years of experience in customer service or a related role
• Excellent communication skills both written and verbal
• Ability to handle multiple tasks while maintaining attention to detail
• Strong problem-solving skills and a customer-first mindset
• Tech-savvy with the ability to learn and use CRM and support tools
• Self-motivated and able to work effectively in a remote environment
• Experience in engineering, construction, or infrastructure-related industries
• Familiarity with CRM platforms, help desk software, or ticketing systems
• Previous experience in a high-volume support environment