Technical Marketing Engineer and Writer

Hedgehog is an innovative company focusing on AI networking solutions. As the first Technical Marketing Engineer, you will define the role by creating engaging content, improving technical documentation, and guiding customers in building AI cloud networks.

Responsibilities:

• Explain the Hedgehog product producing 2-3 minute YouTube videos covering a range of topics including:
• Hedgehog Virtual Private Cloud service
• Hedgehog Control Plane
• Hedgehog Data Plane
• Hedgehog Zero Touch Provisioning
• Hedgehog Network Observability
• Hedgehog Network Troubleshooting
• Hedgehog Software Updates
• Demonstrate the Hedgehog product live for prospective customers
• Wear a second hat as a technical writer improving technical documentation from our engineering team
• Improvements include tech writing best practices for a quick start guide, tutorials, lab exercises, background information, glossary, and context that frames the software engineering details
• Train a Hedgehog virtual assistant to answer customer questions by feeding your technical documentation and marketing material into Retrieval Augmented Generation (RAG) for an open source Large Language Model (LLM)
• Guide prospective customers through virtual lab exercises so they can evaluate the same product features that you demonstrate in videos and discovery calls
• Assist prospective customers in designing, planning and scoping their AI cloud infrastructure
• Assist prospective customers in documenting their infrastructure as code, implementing Gitops, and integrating Hedgehog into their Gitops process
• Position Hedgehog relative to our partners and competitors
• Handle customer objections and build objection handling playbooks for SDRs using Hubspot
• Write blogs on AI network topics, Hedgehog capabilities, and Hedgehog customer stories
• Train new sellers at Hedgehog and our GTM partners on how to position Hedgehog in AI cloud infrastructure solutions