Customer Service Representative

Vontier is a global technology company that empowers businesses in the transport sector. They are seeking a Customer Service Representative to provide critical support to franchised distributors and customers by delivering accurate product information and assisting with order processing.

Responsibilities:

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering
• Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits
• Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
• Provide features and benefits to our franchised distributors on our commissioned daily sale items
• Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives
• Input orders utilizing internal ordering software systems
• Work cross-functionally with subject matter experts to resolve open questions
• Other responsibilities as assigned

Requirements:

• High school diploma or GED equivalent
• Must be able to work 12:30 PM -9 PM Monday-Friday
• 1+ years of call center experience or equivalent experience in dealing with customers
• Basic use of PC and keyboard
• Effective verbal and written communication skills
• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
• Ability to empathize with customer concerns while maintaining a professional demeanor
• Ability to learn quickly on the job
• Ability to multi-task in a fast-paced office environment
• Ability to answer calls as a primary function of the position
• Ability to perform suggestive sales
• ASE certification, automotive experience, tool experience, or related trade school degree a plus
• On the job experience in working with general automotive mechanics a plus
• Suggestive sales experience preferred