Senior Business Systems Analyst

First Citizens Bank is seeking a Senior Business Systems Analyst to lead analytic efforts and provide strategic insight as a technical expert for business systems. The role involves developing solutions, performing data analysis, and ensuring system compliance while supporting various business units.

Responsibilities:

• Lead analytic efforts, deliver strategic insight, and act as a technical expert for business systems within the Bank
• Perform at the highest level of service complexity in support of system operations, performance, and usage
• Develop advanced solutions and specifications to resolve process issues, which may involve elements of testing and development
• Serve as a resource to wider business units or associates, and provide a leadership role for less experienced analysts
• Source, compile, and interpret data
• Perform data analysis at the most advanced level, effectively communicating and directing analysis output
• May handle special projects or direct the analytics efforts of the work group
• Determine system requirements and communicate them through the use of specifications, reports, project plans, or other forms of documentation
• Determine and resolve complex factors that affect system processes
• Ensure compliance through monitoring and analysis
• Enable strategic insight into business systems through reports to senior management
• Evaluate systems based on data analysis, user input, and extensive testing
• Convey patterns, problems, and areas of improvement, and develop process enhancements based on results
• Provide expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end user experience
• Handle escalated and complex support issues
• Develop and implement modifications and enhancements
• Serve as an analytics resource to wider organization or business units, offering expertise on systems and data output

Requirements:

• Bachelor's degree in Finance, Business Administration, or a related field plus six (6) years of experience in the job offered or six (6) years as a Business Analyst, Systems Support, Analytics, Operational Support, or related occupation
• Alternatively, employer will accept a Master's degree in Finance, Business Administration, or a related field and four (4) years in the job offered or four (4) years as a Business Analyst, Systems Support, Analytics, Operational Support, or related occupation
• Experience handling complex projects in banking and bank treasury areas using different methodologies including Agile and Waterfall
• Familiarity with project management tools including JIRA and DevOps
• In-depth experience with Treasury and Cash Management including bank messaging standards
• Good understanding of payments and settlement systems in the U.S. including DTCC, FINRA, FRB, and other market infrastructures
• Experience with Treasury systems including Murex, TriResolve, Acadiasoft, and Quantum
• In-depth understanding and experience in developing solutions using EAI platforms for ETL processes and API interfaces