Business Analyst II

HCA Healthcare is an organization that invests in its employees, and they are seeking a Business Analyst II. The role is responsible for providing high-quality analysis of Patient Logistics Center operations, developing reports and tools to support business analysis, and ensuring adherence to documentation and quality standards.

Responsibilities:

• Synthesizes financial and other data from multiple applications and data sources in response to ad hoc requests by department/hospital/division/enterprise leaders
• Manages a suite of recurring reports (daily/weekly/monthly/etc.) and reporting tools (i.e. dashboards) to ensure stakeholders (from departmental leads to enterprise Senior Leadership) have robust, timely, and accurate data to drive strategic decision making and monitor departmental performance
• Systematically/independently identifies critical trends and communicates them proactively to leadership, developing additional reports/tools to support further analysis as needed
• Maintains a working knowledge of departmental/division/enterprise/industry strategic priorities to inform and focus their analysis
• Serves as the primary liaison between other analytics departments to ensure accurate use of Patient Logistics Center data and develop cross-departmental reporting tools as appropriate
• Educates/trains stakeholders on all reports, data tools and business intelligence resources as needed
• Partners with department leaders to analyze productivity and performance data for key trends and opportunity areas
• Works closely with corporate team to ensure all departmental reporting and analysis meets enterprise standards
• Creates and maintains a suite of reports to monitor staff compliance with process and data standards
• Provides ongoing education and training to Patient Logistics Center staff on documentation standards
• Provides education, training, and technical support to department staff on workflow/documentation applications
• Serves as the primary admin for departmental workflow/documentation applications as it related to reporting function (e.g. manages access, troubleshooting, settings, and data dictionaries)
• Participates actively in the Patient Logistics Center Analyst community by sharing best practices with their peers and providing cross coverage/mentoring new team members when requested

Requirements:

• Bachelor's degree in information management, Healthcare Information, Computing, Accounting, Mathematics, Statistics, or related field required
• Minimum 2 or more years of experience in data & reporting or analytics centric position
• Demonstrated ability to use a combination of applications and tools to complete analysis, including but not limited to database tools (SQL, Teradata), data visualization tools (PowerBI, Qlikview, Tableau), and Office applications
• Excellent analytical and data management skills, with experience combining related data from different types of databases/systems (including SQL queries, application data exports and Excel) into a single report/analysis effort
• Extensive knowledge of generally accepted database querying tools (SQL, Teradata)
• Extensive experience developing and maintaining dashboards using web reporting applications
• Advanced skill with Microsoft Office applications including Excel, PowerPoint, and Word
• Expert skill in Microsoft Excel with significant extensive experience using complex formulas, pivot tables, charts, macros/VBA, data connections/queries
• Ability to create compelling, attractive data visualizations in PowerPoint/Excel/tools to highlight key findings in their analysis and create executive level summaries
• Interest in/working knowledge of healthcare services' volumes, financial metrics, utilization, and market demographics
• Strong understanding of Patient Logistics Center terminology
• Strong interpersonal skills with proven ability to effectively work with others, experience leading or participating in cross functional/departmental analysis efforts
• Excellent time management skills, extensive experience working independently to manage an analysis portfolio of both recurring and ad-hoc reporting across diverse recipients
• Proven ability to manage competing deadlines and priorities with professionalism, extensive experience in managing customer expectations and balancing requests from diverse stakeholders
• Readily adapts to change and is resilient under pressure, with experience completing analysis rapidly on demand and completing multiple iterations in response to customer requests
• Clear customer-service orientation, experience working directly with executive level stakeholders to provide timelines, clarify analysis objectives, and follow up to ensure all needs were met
• 2+ years of analytics experience in Patient Logistics Center or related setting preferred