Payroll Specialist (Experienced Project Manager Level)

Pasona N A, Inc. is dedicated to creating a society where individuals can thrive and maximize their potential. They are seeking a Payroll Specialist who will manage payroll operations for multiple clients, lead projects, and ensure compliance with regulations while enhancing service development and workflows.

Responsibilities:

• Lead assigned projects as a project leader, including reviewing procedures, monitoring profitability, managing client expectations, renewing agreements, and training project members
• Process multi-state payrolls for multiple clients
• Implement new payroll projects, including payroll system conversions for clients
• Research new regulations and ensure payroll compliance with federal, state, county requirements
• Examine and improves existing payroll related procedures for assigned projects
• Communicate/interact with clients, sales department, and project team members to meet client expectations
• Ensure quality of customer service
• Collaborate with IT, marketing, and other development teams to plan and develop new services, operations and processes
• Ensure compliance with all legal and regulatory requirements to safeguard the company’s operations and reputation
• Participate in internal projects as assigned
• Perform other duties as assigned

Requirements:

• 5+ years of full-charge payroll experience or equivalent
• Experience processing payroll for multiple companies
• Experience in project management and team management
• Proficiency with Microsoft Office tools (Excel, Word, and PowerPoint)
• Excellent and professional verbal and written communication skills in English and Japanese (working proficiency required)
• Ability to work accurately and independently in a fast-paced work environment
• Strong prioritization, multitasking, time management, and customer service mind to meet stakeholder expectations and deadlines
• Ability to work collaboratively within a team-oriented environment
• Comfortable learning new systems and adaptable to IT-related changes; not afraid of challenge
• Proactive in resolving issues and developing solutions to complex problems
• Strong initiative and flexibility for new projects, systems, procedures, and company directions
• Ability to achieve results aligned with PASONA's and the department's business objectives
• Associate degree in a related field or an equivalent combination of education and experience
• Experience with payroll system implementation (e.g., ADP or similar systems)
• Exposure to or experience with AI technologies and applications (e.g., Microsoft Power Platform)
• Experience executing cross-departmental and/or external projects