Manager, Health Plan Marketing Communications, MCO (Remote, must reside in or near Illinois)

Molina Healthcare is hiring a Manager for Health Plan Marketing & Communications. This role involves leading a team to develop and manage health plan communications and marketing activities, ensuring compliance with state and federal regulations while meeting strategic goals.

Responsibilities:

• Leads and manages team responsible for health plan communications and marketing activities
• Responsible for developing internal and external brand aligned communications and marketing campaigns, including marketing and communications materials for member and employee audiences, and ensuring all state/federal regulatory, accreditation, and internal requirements are met for health plan communications and materials
• Collaborates with department and corporate leadership to develop health plan communications and marketing materials to meet strategic goals
• Responsible for health plan brand and message management along with writing, editing, and reviewing marketing and communications content/materials
• Manages health plan communication materials, including development, distribution and processing of all materials for all products and initiatives including updates and edits
• Leads health plan communications programming - including handbooks and manuals, presentations, bulletins and newsletters, and website
• Manages the production and fulfillment processes with all internal departments and external vendors
• Oversees and implements training programs for providers and staff, developing collaboratively with internal departments & the management team
• Oversees and coordinates the submission and approval processes required by state/federal guidelines for materials per state requirements and Molina policies
• Tracks and trends member/provider education, trainings, and meetings for internal review and regulatory review - identifies any systemic issues for tracking, trending and process improvement
• Ensures all state/federal regulatory and accreditation requirements are met for the plan’s communications and materials according to guidelines, rules, and regulations established by both state and federal agencies, and internal Molina/health plan policies
• Identifies and addresses departmental process improvements and gaps
• Creates and updates policies and procedures, workflows, job aides and communication department training materials
• Maintains health plan policies and procedures
• Provides support for special health plan communications/marketing initiatives
• Hires, trains, develops and manages team; demonstrates accountability for team performance and achievement of department-specific goals

Requirements:

• At least 7 years of health plan marketing and/or communications experience, including writing/editing experience, or equivalent combination of relevant education and experience
• At least 1 year of management/leadership experience
• Clear and compelling writing experience for different media, including news announcements, feature articles, PowerPoint presentations, script writing and infographics
• Strong writing, editing, proofreading, and content development skills
• Hands-on knowledge of internal publishing tools, including email and SharePoint
• Strong attention to detail and organizational skills
• Ability to work under pressure and manage multiple priorities, meetings, and deadlines
• Project management skills
• Ability to work cross-collaboratively within a highly matrixed organization
• Strong verbal, written, listening, interpersonal, and public speaking communication skills
• Design skills for PowerPoint, Poppulo, and ability to present information in easy-to-consume formats
• Microsoft Office suite and applicable software programs proficiency
• Health literacy and/or plain language training
• Experience in Associated Press (AP) Style
• Experience with Adobe InDesign, and/or other communications design software