Call Center Representative (Outbound)- Customer Service Remote | Work From Home

Career Education Corporation is dedicated to helping students achieve academic success. In the role of Student Success Coach, you will mentor students, guiding them through their educational journey and offering support to enhance their learning experience.

Responsibilities:

• Support enrollment, student development, and retention services while ensuring a quality learning experience
• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests
• Offer and teach students how to use resources to help maximize the success of each student
• Become a certified resume reviewer to provide resume and career development support
• Be a liaison for students, enabling them to connect with various departments

Requirements:

• Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• Two or more years of experience in academic/admissions support, customer service, human resources and/or counseling essential
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly
• Excellent communication/listening skills, including a pleasant phone manner
• Strong customer support focus and attention to details
• Bachelor's (Preferred)