Salesforce Business Analyst

JWay Group is seeking passionate and talented Business Analysts with expertise in Salesforce Sales Cloud, Service Cloud, and sales processes. The role focuses on gathering and documenting requirements, performing hands-on Salesforce configuration, coordinating project stakeholders and teams, and delivering customer demonstrations.

Responsibilities:

• Gather, Analyse and Document Business Requirements, Use cases, and Business Processes
• Review the Business Requirements with different stakeholders including customers
• Act as a single point of contact for the customer throughout the Project
• Coordinate with Onsite and Offshore teams to track the deliverables
• Coordinate with different stakeholders like Customer in Requirements Phase, Solution Architect in Design Phase, Developers in Build Phase, etc
• Provide demos of the Solution to the customers
• Perform hands-on configuration activities
• Coordinate QA, UAT, and Go-Live Activities
• Salesforce BA

Requirements:

• Functional Expertise in sales cloud, Service Cloud and Quote to Cash Processes that include Sales Processes, Product Modelling Techniques, Pricing, and Discounting Models, Quote, Order and Renewal Processes
• Experience working as a business analyst in Sales and Service cloud and salesforce CPQ Implementations that are either custom or based on industry-standard tools
• Experience in Salesforce Platform and comfortable with the platform capabilities
• Excellent Communication, Analytical, and Problem Solving Skills
• Has a working laptop/desktop and high-speed internet connection
• Note: Expertise in configuring any Industry-standard CPQ tool or custom solution (Salesforce CPQ, Oracle CPQ/Big Machines, Calliduscloud, etc...) will be a plus