Business Operations Project Manager

MillenniumSoft Inc is a Medical Device Company seeking a Business Operations Project Manager for a 3-6 month engagement. The role involves assessing current state Content Management for Global Customer Services and providing recommendations to enhance Knowledge Management strategy, focusing on transformational process improvements and innovation.

Responsibilities:

• Identify, design, and lead multiple strategic and continuous improvements mapping projects
• Facilitate process mapping activities to understand current and ideal states, and conduct gap analyses and provide recommendations to drive transformation
• Project management of initiatives and implementation of monitor and control plans
• Lead scoping, research, business case creation, and prioritization to create roadmaps & milestones with stakeholders, and constructively challenges to reduce complexity and establish scope
• Use data insights, industry trends and discoveries, and process knowledge and critical thinking to identify and validate process improvement opportunities and set transformation vision
• Facilitate risk / benefits assessments, providing consultation to leadership for strategic planning
• Analyze quantitative and qualitative data to recommend insights and solutions to leadership & executive teams on strategic directions
• Lead and mentor others on facilitating process design and strategic transformation initiatives
• Drive creation of adoption and execution strategies, inclusive of needs / audience based communications and change management plans, project review meetings, and action item delegation and tracking
• Partner with key team members and stakeholders to ensure timely and successful project completion to meet identified goals, controlling scope and expectations across the project / program / portfolio
• Develop and lead presentations that deliver succinct/concise recommendations to the management and executive leadership team, providing recommendations with clear rationale & justifications
• Proactively identify long term strategy for initiative ownership and adoption within the business
• Able to quickly corral and maintain focus in a rapidly changing environment, and can produce plans flexible to meet changing business needs in targeted timeframes
• Lead / Conduct analyses to provide strategic recommendations on KPIs and targets to drive business performance and drive execution of process improvements to meet performance and experience targets
• Lead / Conduct data driven deep dives to understand data trends, root causes, and create actionable recommendations and plans to address to improve performance and scalability
• Identify and monitor key measures to ensure project success and prepares project team and executive level project status reports
• Identify methodologies to measure and track key performance indictors in alignment with industry standard
• Benchmark business performance to industry averages, and create data driven plans to drive evolution
• Timely completion of internal company documentation
• Timely completion of any Company or Department required training
• Mentor colleagues on best practices for process design, facilitation, industry trends, and initiative management
• Performs other duties as assigned

Requirements:

• Bachelors required
• 5+ of experience in process improvement, operational excellence, and / or strategic analytics functions
• 3+ years experience leading continuous improvement and transformation initiatives cross-functionally in an iterative, fast paced environment
• Advanced analytical competency in analyzing large, complex data sets and producing visualizations using tools such as Tableau, Salesforce, Power BI, and SQL
• Specific prior knowledge and experience with Professional Services and Business Operations, or related functional process improvements and system implementations
• Strong MS office skills particularly in advanced PowerPoint, Excel, and Power BI
• Strong analytical, problem-solving, verbal, listening and interpersonal skills
• Excellent Verbal, Written and Communication Skills
• Strong leadership, group facilitation, and project management skills
• Experience with complex technology implementations
• MBA highly preferred
• Project Management Professional (PMP) and/or Lean Six Sigma training preferred