Manager, Customer Enablement - US-Based

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. As a Manager of Customer Enablement, your mission is to equip revenue-generating teams with the knowledge and skills they need to sell effectively, while driving measurable business outcomes through scalable enablement programs.

Responsibilities:

• Partner with executive leadership to translate business priorities into scalable enablement initiatives
• Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes
• Develop enablement roadmaps aligned with company objectives and sales priorities. Identify enablement gaps through performance data, stakeholder feedback, and sales insights
• Building comprehensive enablement plans with clear objectives, timelines, and success metrics
• Designing and delivering engaging instructor-led, self-paced, and live training
• Developing playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools
• Facilitating workshops, webinars, office hours, and reinforcement sessions
• Measuring program effectiveness through adoption, engagement, behavior change, and business impact
• Continuously improving programs based on feedback and performance data
• Define success metrics before launching programs
• Monitor adoption, participation, certification completion, and business outcomes
• Collect qualitative and quantitative feedback from stakeholders and learners
• Use data to refine programs and prioritize future investments
• Share program impact with leadership through clear reporting and recommendations
• Build trusted relationships with Sales Leadership and cross-functional teams
• Consult with stakeholders to understand business needs and recommend enablement solutions
• Influence priorities and align stakeholders around program goals, and utilize the enablement calendar to align on upcoming events and priorities
• Communicate clearly with executives while tailoring messaging appropriately for front-line managers and sellers
• Manage your stakeholder relationships while exercising discretion and independent judgment
• Facilitate productive meetings, document decisions, and ensure clear accountability for next steps
• Create reinforcement plans that extend learning beyond initial training
• Drive long-term adoption through coaching resources, manager enablement, communications, and ongoing reinforcement
• Ensure learning resources remain organized, accessible, and current
• Support onboarding programs and knowledge management systems
• Manage incoming enablement requests while balancing strategic priorities
• Continuously evaluating and improving the seller experience

Requirements:

• Bachelor's degree is required
• 5-7+ years of experience in Enablement, Operations, and Strategy, or similar role
• Experience in building training programs and supporting sales organizations
• Experience in learning management systems and sales tools
• Strong project management and stakeholder management skills
• Strong communication skills for effective verbal and written communication
• Experience in change management, enablement methodologies, and tools
• Strong experience in stakeholder management, leading projects end-to-end, and hosting calls
• Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally
• Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal
• Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind
• Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives
• Coachable - This role requires the ability to synthesize feedback and put it into action
• Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success
• Trusted Business Partner - You must be relationship-driven
• Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams
• Fun - You don't take yourself too seriously, and you have a sense of humor
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do
• Outstanding written and verbal communication skills
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts