Diverse Lynx is looking for an experienced Customer Communications Management (CCM) Lead / Senior Designer with strong hands-on expertise in Quadient Inspire. The candidate will be responsible for designing, developing, and leading enterprise customer communication solutions across print and digital channels.

Responsibilities:

Lead the design and development of customer communication solutions using Quadient Inspire
Design and develop complex document templates, correspondence, statements, notices, letters, and other customer-facing communications
Translate business requirements into scalable CCM solution designs
Develop and maintain reusable templates, components, content blocks, business rules, and communication workflows
Work with Quadient Inspire Designer, Interactive, Scaler, Automation, and related components , depending on the implementation
Design communications for multiple channels, including print, PDF, email, web, and digital delivery
Integrate Quadient solutions with upstream and downstream enterprise applications, APIs, databases, and document-management platforms
Define data mappings, transformation logic, business rules, and document-generation workflows
Provide technical leadership, design reviews, coding standards, and best practices for the CCM development team
Support performance tuning, troubleshooting, production issues, and root-cause analysis
Participate in solution architecture discussions and provide recommendations for CCM modernization and platform enhancements
Work with business stakeholders to understand communication requirements, regulatory needs, branding standards, and personalization requirements
Coordinate with QA teams for functional, regression, integration, and performance testing
Support deployment, release management, and migration of Quadient applications across environments
Mentor junior developers/designers and provide technical guidance to project teams
Prepare technical design documents, solution specifications, implementation guidelines, and operational documentation

Requirements:

10+ years of IT experience, with significant experience in Customer Communications Management
6+ years of hands-on experience with Quadient Inspire or comparable enterprise CCM platforms
Strong experience with Quadient Inspire Designer and document composition
Experience designing complex transactional and customer correspondence solutions
Strong understanding of dynamic document generation
Strong understanding of conditional content
Strong understanding of personalization
Strong understanding of reusable content/components
Strong understanding of business rules
Strong understanding of data transformation and mapping
Strong understanding of batch and on-demand document generation
Experience with XML, JSON, CSV, databases, APIs, and other structured data formats
Experience integrating CCM platforms with enterprise applications
Understanding of print streams and document/output formats such as PDF, AFP, PostScript, or similar formats
Experience with enterprise deployment, version control, release management, and production support
Strong troubleshooting and performance-analysis skills
Ability to translate business requirements into technical designs
Experience in highly regulated industries such as banking, insurance financial services
Strong communication and stakeholder-management skills
Bachelor's degree in computer science, Information Technology, or a related field
Equivalent experience in system analysis and architecture design may be considered
Demonstrated ability to lead technical teams and manage complex projects

Telecommunications Solutions Coordinator

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