EY is a global leader in assurance, consulting, tax, strategy and transactions. As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. This role involves managing client-facing initiatives and ensuring operational excellence across applications and platform services.

Responsibilities:

Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption
Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives
Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs
Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations
Support the end-to-end delivery of managed IT services
Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements
Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager
Ensure delivery activities align with contractual commitments, operating models, and EY quality standards
Prepare and deliver status reports, dashboards, and operational reviews
Support client governance forums, including weekly/monthly service reviews and transformation checkpoints
Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence
Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers
Take the lead on delivery tasks, documentation, and best practices
Foster a culture of accountability, collaboration, and continuous improvement within the delivery team
Identify opportunities for process optimization, automation, standardization, and tooling improvements
Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations
Contribute to service transition activities, runbook development, and operational readiness

Requirements:

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
7+ years of experience in Product Management/ Project Management or IT managed services
Hands-on experience managing complex IT initiatives in a services or operations-oriented environment
Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models
Experience working with global delivery teams and offshore/onshore models
Excellent communication, stakeholder management, and execution skills
Experience in managed services or long-term outsourcing engagements
Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments
Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar
PMP, ITIL, SAFe, Scrum Master, or equivalent certifications
Prior experience in consulting or professional services environments

ServiceNow HRSD Technical Consultant/Developer

About this role