Senior Representative, Customer Service Operations

Cardinal Health is a company that provides outsourced services to customers in the healthcare sector. The Senior Representative, Customer Service Operations is responsible for facilitating medical billing and reimbursement processes by acting as a liaison for problem-solving and research, ensuring customer satisfaction through effective communication and service delivery.

Responsibilities:

• Handle inbound and outbound calls with home health nurses to assist with order placement, gather missing information, and communicate order updates or delays
• Navigate multiple systems to research order statuses, verify patient details, and ensure accurate information is relayed to customers and updated in nurse-facing platforms
• Provide high-touch B2B customer service during complex, often lengthy calls involving multi-patient orders, translation needs, and urgent medical supply requests, and insurance verification
• Manage manual order entry and support for orders placed via website or integrated EMR systems, ensuring accuracy and compliance across various suppliers
• Investigate and resolve shipment issues, documentation gaps, and general support inquiries via email, demonstrating strong analytical and computer skills
• Adapt to a dynamic workflow with varied daily tasks, ongoing training, and cross-functional collaboration, thriving in a role that values flexibility and attention to detail
• Work hours 8:30am -5:00pm EST

Requirements:

• High School Diploma, GED or technical certification in related field or equivalent experience preferred
• 3-6 years of Customer Service inbound /outbound phone call center experience preferred
• Experience with medical insurance/billing knowledge preferred
• Prior computer experience using Microsoft Office systems strongly preferred