Fully Remote Call Center Customer Service Agent

Randstad Digital Americas is a leader in matching great people with great companies, and they are seeking a Fully Remote Call Center Customer Service Agent. In this role, you will be the vital link connecting trade partners, consumers, and internal teams by handling inbound calls, chats, and emails to troubleshoot issues and deliver top-tier support.

Responsibilities:

• Scheduling service calls, researching service history, and resolving service scheduling issues
• Maintaining rapport with dealers/distributors/service companies and field representatives to enhance Brand Loyalty
• Processing part order requests
• Authorizing product/service refunds and reimbursements
• Managing written documentation of complaints
• Upselling service plans

Requirements:

• High School Diploma/GED
• 1-2 years of customer service experience
• Ability to pass a drug screen and a background check
• Previous virtual call center experience or applicable retail customer service experience
• Excellent verbal and written communications skills
• Ability to type 35 words per minute without mistakes while interacting with customers
• Experience working with call center software such as eCRM, Alvaria, Salesforce or Genesys and online meeting platforms such like Zoom or Google Suite
• Intermediate computer skills, specifically in a Google environment (Gmail, Sheets, Chat, Forms, etc.)
• Ability to troubleshoot issues and quickly find appropriate resolutions
• Experience working in a fast paced environment while managing multiple programs at the same time