Bilingual Customer Service Coordinator

Resource Innovations is a women-led energy transformation firm focused on impact, seeking an Energy Efficiency Customer Services Coordinator. The role involves supporting energy initiatives by ensuring efficient program delivery and providing exceptional customer service.

Responsibilities:

• Maintain electronic and hard copy filing system of applications, rebates and other supporting documents
• Communicate effectively as part of team approach with other departments in servicing customers
• Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy
• Provide exceptional customer service and call handling in a customer centric environment
• Safeguard confidential customer information
• Willing to support any program within the department as assigned
• Other duties as assigned

Requirements:

• Must be a U.S. Citizen
• Spanish-speaking bilingual
• Must be located in Pennsylvania
• Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm
• 2+ years previous customer service and data entry experience required
• Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
• Exceptional attention to detail, time management, and organizational skills
• Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
• Able to meet deadlines while adapting to shifting priorities and evolving business needs
• Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred
• Excellent written and verbal communication skills
• Interest in sustainability and passionate about making a meaningful impact on the environment
• Bachelor's degree preferred
• 2+ years of experience in energy efficiency, sustainability, or project coordination preferred
• Experience working with utility-sponsored rebate or incentive programs is a plus