Customer Service Agent - Clearance Required

Senture, LLC is a company that provides high-quality inbound and outbound customer care support for various clients. They are seeking motivated Customer Service Agents who will handle calls, assist customers, and ensure exceptional service while adhering to protocols.

Responsibilities:

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Document each customers inquiry information into a database
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Shift and Schedule adherence

Requirements:

• High School Diploma or GED
• Must have US Citizenship
• Must be able to obtain and maintain required government clearance
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role
• Prior call center or customer service experience highly desired