Customer Service Collections

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking strong customer-focused individuals for the role of Customer Service Collector. The role involves negotiating payment plans and collecting past due monies through effective communication and customer interaction.

Responsibilities:

• Contact debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies
• Negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws
• Remain focused in a goal-oriented atmosphere
• Listen to customers with the intent to understand, influence, evaluate and quickly offer alternatives
• Present a professional and friendly demeanor
• Utilize excellent telephone and communication skills in a call center environment
• Work independently and keep yourself in check

Requirements:

• You graduated high school or have your G.E.D
• You can tell the recruiter about your experience relating to the above skills
• You have at least 1 year of experience with Microsoft Office
• You have at least 1 year contact center experience
• You successfully provided the recruiter with the Internet and home requirements below
• Dedicated high speed internet connection (DSL or Cable only)
• Minimum of 100 Mbps – Download
• Minimum of 6 Mbps – Upload
• <100 ms Latency/Jitter/Ping
• High Speed Modem must contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
• High Speed Modem must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
• Must be a dedicated & private room away from general living space
• Free from noise and distractions
• Suitable office furniture