Customer Service Collector

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. They are seeking a Customer Service Collector to effectively influence customers in a soft collections approach, negotiate payment plans, and analyze situations while providing excellent customer service.

Responsibilities:

• Contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies
• Negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws
• Remaining focused in a goal-oriented atmosphere
• Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives
• Presenting a professional and friendly demeanor
• Having excellent telephone and communication skills
• Working independently and keeping yourself in check

Requirements:

• You graduated high school or have your G.E.D
• You can tell the recruiter about your experience relating to the above skills
• You have at least 1 year of experience with Microsoft Office
• You have at least 1 year contact center experience
• You successfully provided the recruiter with the Internet and home requirements below
• Dedicated high speed internet connection (DSL or Cable only)
• Minimum of 100 Mbps – Download
• Minimum of 6 Mbps – Upload
• <100 ms Latency/Jitter/Ping
• High Speed Modem must contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
• High Speed Modem must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
• Must be a dedicated & private room away from general living space
• Free from noise and distractions
• Suitable office furniture