Customer Success Manager - SMB

NavVis is a company focused on customer experience, and they are seeking a Customer Success Manager to drive and maximize customer success for their SMB clients. The role involves overseeing customer onboarding, ensuring adoption of their hardware and software, and maintaining strong relationships with key accounts.

Responsibilities:

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Communicating effectively at all levels of the organization, keeping stakeholders informed

Requirements:

• A Bachelors or Masters degree in Geosystems, Engineering or Computer Science
• 3+ years of experience in B2B customer success, account management, or consulting
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel to build deeper relationships and address customers' technical needs
• Experience at leading industry companies in technology, geospatial, or AEC industries