Customer Onboarding Manager

AxisCare Home Care Software is a fast-growing company that provides a web-based management platform for home care agencies. The Customer Onboarding Manager will work with new clients to configure their sites and oversee data imports, ensuring a smooth onboarding process and enhancing customer satisfaction.

Responsibilities:

• Training Clients Using Prescribed Onboarding Process
• Engage with current customers to support the customer experience
• Work with clients to understand and help them overcome their business challenges
• Build and configure new client sites, oversee importing of data for clients, and collaborate with clients and colleagues to ensure their AxisCare site is built for their success
• Remain knowledgeable about any and all updates to the AxisCare platform
• Generate future opportunities by discovering and understanding the needs of our customers
• Provide phone, email, and/or video assistance for customer configuration questions as they come in
• Managing the client project from start to finish
• Assist with various Customer Success projects
• Serve as a product expert, capable of assisting other AxisCare team members on questions they might have
• Participate in the creation of customer success content for our user base (Help Center Articles, Support Videos, and more)

Requirements:

• Bachelor's degree or equivalent experience
• Experience in Customer Success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction