Senior Site Reliability Engineer

NetSuite is a company within Oracle that is leading the way in AI and cloud solutions. They are seeking a Senior Site Reliability Engineer to join their OCI team, responsible for detecting, triaging, and mitigating OCI service-impacting events to ensure high availability of Oracle’s cloud services.

Responsibilities:

• Solve complex problems related to infrastructure cloud services and automate common tasks to ensure continuous availability with minimal human intervention
• Command and coordinate SMEs and service leaders to restore services as quickly as possible during major incidents, while keeping accurate and timely data on the progress of such incidents
• Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex major incidents
• Embed a methodical approach to troubleshoot large, complex, interconnected systems used in incident detection and orchestration
• Document pertinent information related to incidents that aids process improvement, identifies deviations, and enables the creation of an incident knowledge base
• Monitor and evaluate high-level service and infrastructure dashboards, taking action to address identified anomalies
• Identify opportunities and take ownership of automation and/or continuous improvement of incident management process steps and best practices
• Define and document the technical architecture of large-scale distributed systems
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services
• Be responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scalability, and performance
• Partner with development teams to define operational requirements for product roadmaps
• Articulate the technical characteristics of services and technology areas, and guide development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio
• Act as the ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs)

Requirements:

• Bachelor's degree or higher in Computer Science or relevant work experience
• 3+ years' experience in Site Reliability Engineering, DevOps, or System Engineering
• Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI)
• Extensive experience with Major Incident Management in a cloud-based environment
• Demonstrate clear understanding of automation and orchestration principles
• Experience having worked in at least one modern object-oriented programming language
• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations
• Familiarity with infrastructure automation tools such as Chef, Ansible, Jenkins, Terraform
• Excellent expertise with several of following technologies: Infrastructure-as-a-Service, CI/CD systems, Docker, RESTful APIs, log analysis tools, debugging tools