Senior Product Manager

Conversica is looking for a Senior Product Manager to help shape the next generation of their AI-powered products. This role involves translating customer and market needs into product direction and solutions while collaborating with various teams throughout the product lifecycle.

Responsibilities:

• Conduct customer discovery interviews and market research to identify customer needs, pain points, and market opportunities
• Help shape product strategy and priorities in alignment with company objectives
• Translate customer and market insights into clear product requirements, functional specifications, and user stories
• Prioritize product initiatives based on customer value, business impact, strategic alignment, and technical feasibility
• Bring customer insights and market perspectives into roadmap and product-planning discussions
• Partner closely with Engineering throughout the product development lifecycle
• Provide clear context, requirements, and success criteria for new product capabilities
• Work through product questions and tradeoffs with technical and cross-functional stakeholders
• Drive alignment across Product, Engineering, Sales, and Customer Success
• Support roadmap planning, feature prioritization, and product decision-making
• Develop clear product positioning, messaging, and value propositions
• Partner with Sales, Customer Success, and Marketing to plan and execute product launches
• Create sales enablement materials, competitive insights, and internal product education
• Ensure customer-facing teams understand new product capabilities, their intended value, and how to position them effectively
• Contribute product content and product demonstrations to support launches and customer education
• Gather feedback following launches to inform adoption efforts and future product improvements
• Serve as a strong voice of the customer across the organization
• Build trusted relationships with Product, Engineering, Sales, Customer Success, Marketing, and executive leadership
• Influence product decisions through customer feedback, market knowledge, business context, and data
• Communicate product direction and decisions clearly to both technical and nontechnical audiences
• Establish a consistent approach to customer discovery and synthesizing customer insights
• Become a trusted partner to Engineering and cross-functional stakeholders
• Strengthen product requirements, product definition, and decision-making practices
• Help prioritize the roadmap based on customer needs, company strategy, and business impact
• Improve cross-functional readiness and alignment for new product launches
• Bring meaningful customer and market insights into strategic product discussions
• Help drive stronger understanding, adoption, and feedback for newly launched capabilities

Requirements:

• 5+ years of product management experience in a B2B SaaS environment
• Experience owning products or major product initiatives from customer discovery through launch
• Strong experience partnering closely with Engineering teams
• Demonstrated ability to gather customer insights and translate them into clear product requirements and decisions
• Experience writing product requirements, functional specifications, user stories, or similar product documentation
• Experience contributing to product positioning, launches, or other outbound product activities
• Excellent written and verbal communication skills
• Experience working cross-functionally with Engineering, Sales, Customer Success, Marketing, and product leadership
• Ability to operate independently and effectively in a fast-paced, evolving environment
• Experience in automotive technology, dealer technology, or automotive SaaS
• Experience with AI, conversational AI, or data-driven software products
• Product marketing or go-to-market experience
• Sales enablement or customer-facing product experience
• A technical, solutions consulting, or solution architecture background
• Experience building or launching enterprise SaaS products