Remote Technical Customer Service Specialist

Conduent is a rapidly growing organization that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Remote Technical Customer Service Specialist to support clients by addressing customer inquiries and resolving account issues while providing exceptional service.

Responsibilities:

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases
• Performing routine call center activities concerning business products and services
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to keep customer profiles and accounts up to date
• Using your computer knowledge to give exceptional customer service

Requirements:

• Have a high school diploma or equivalent
• Be able to successfully pass a criminal background check
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Have at least 6 months of customer service work experience
• Typing Speed of 30WPM or higher
• Have knowledge of desktop and portable devices
• Have knowledge of relational databases, SSL and/or Servers
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 5mbps or higher and ping results lower than 175ms
• Secured workspace that has a door that separates you from the rest of your home