Group Product Manager - Billing Modernization

Ford Pro is transforming the future for customers and communities. They are seeking a Group Product Manager for the Billing, Invoicing, and Statements Platform to lead product strategy and execution for critical billing capabilities, supporting enterprise lending transformation.

Responsibilities:

• Own the product strategy, roadmap, and delivery outcomes for the Core Billing, Invoicing, and Statements Platform, including core billing engines, dynamic document rendering, statement distribution APIs, and preference management tools
• Define and maintain the billing and statements roadmap across Ford Credit initiatives, Ford Pro, the Ford Credit digital teams, Agent Servicing, downstream financial accounting systems, and external print vendors
• Translate complex business rules, modern lending platform capabilities, legacy system migrations, and technical requirements into clear product backlogs, MVP definitions, and execution plans
• Partner with peer teams to define invoicing MVP boundaries, supporting complex commercial fleet consolidated billing, account hierarchies and grouping structures, and custom billing templates
• Lead product definition for complex billing scenarios, including statement cycle logic, grace period calculations, dynamic fee and amortization displays, interest accrual presentation, late fee application rules, and billing correction/reversal flows
• Lead requirements for state-of-the-art document composition technologies, focusing on dynamic localized translations, ADA accessibility compliance (Web Content Accessibility Guidelines), and print/digital layout consistency
• Define and prioritize billing control requirements, such as invoice validation runs, statement generation reconciliation, duplicate billing checks, out-of-balance processing holds, and secure audit logging for compliance
• Represent Billing and Statements in PI planning, QBRs, executive readouts, architecture reviews, and risk/compliance escalation discussions
• Partner with engineering leadership to ensure system designs are scalable, resilient, appropriately sequenced, and aligned to team capacity
• Identify and escalate risks related to billing accuracy, regulatory disclosure errors (e.g., Truth in Lending Act, Regulation Z, Regulation E), print vendor processing delays, and production readiness
• Define product success metrics and operational health indicators, including statement generation SLA adherence, paperless adoption rate, delivery failure rates, system latency for real-time document retrieval, and billing dispute trends

Requirements:

• Bachelor's degree or equivalent experience
• Significant product management experience in billing, invoicing, financial statements, receivables, subscription management, banking, fintech, enterprise platforms, or highly regulated financial technology environments
• Demonstrated ability to own and deliver complex platform capabilities across multiple legacy and modern systems, teams, and stakeholders
• Strong understanding of billing cycles, invoice generation, statement distribution (digital/print), dynamic account summaries, fee calculations, or financial disclosure regulations
• Experience managing enterprise APIs, high-volume batch processing, document generation/rendering engines, or platform services
• Ability to define product strategy, MVP scope, roadmap priorities, requirements, acceptance criteria, and measurable outcomes
• Strong technical fluency with APIs, data schemas (XML, JSON), database architecture, system integrations, and production support concepts
• Experience working with engineering teams in Agile delivery models, including backlog management, prioritization, sprint planning, PI planning, and release readiness
• Ability to operate independently in highly ambiguous environments and drive alignment across product, engineering, architecture, business, compliance, legal, operations, and executive stakeholders
• Strong risk management mindset, particularly around data privacy (PII), auditability, compliance with financial regulations, and automated operational controls
• Excellent written and verbal communication skills, including the ability to brief senior leaders on complex billing rules, technical tradeoffs, and delivery risks
• Experience with consumer auto finance, lease/retail lending, commercial fleet billing, or banking statement requirements
• Familiarity with financial compliance standards such as Truth in Lending (TILA/Reg Z) or equivalent financial disclosure regulations
• Experience with billing/invoice engines (e.g., Zuora, Salesforce Billing, or custom-built enterprise billing engines)
• Experience with enterprise document composition and print output software (e.g., OpenText Exstream, Quadient, or modern HTML-to-PDF rendering pipelines)
• Experience supporting banking platforms, multi-entity ledger configurations, or bank-compliant statement generation
• Experience migrating legacy mainframe-based billing operations to modern cloud-based microservice architectures
• Experience with digital delivery channels (email, SMS, push, customer portals) and paperless enrollment optimization
• Experience with enterprise identity modernization, such as migration from legacy customer identifiers to enterprise party identifiers
• Experience leading executive-level escalations, scope tradeoff discussions, MVP boundary decisions, and cross-functional alignment for large strategic programs