Sales & Customer Service Representative

New Frontier Immigration Law is a fast-growing, mid-sized law firm dedicated to humanitarian-based immigration solutions. They are seeking a bilingual Sales and Customer Service Representative to provide empathetic customer service and drive sales in support of immigrant families.

Responsibilities:

• Manage a high volume of inbound and outbound calls with empathy and professionalism
• Conduct thorough client needs assessments to identify how our services can help
• Convert qualified leads into initial consultations through a consultative, trust-building approach
• Meet or exceed performance goals, including sales conversions and call handling metrics
• Maintain accurate and timely notes in our CRM system
• Work closely with teammates to continuously improve client experience and sales strategy
• Navigate sensitive conversations with cultural awareness, discretion, and compassion
• Go the extra mile to engage customers

Requirements:

• Fluent bilingual skills in English and Spanish (native or near-native fluency)
• Minimum 3 years of successful sales experience, preferably in service-based industries
• Strong customer service background and phone communication skills
• Ability to work some evenings/weekends, depending on client demand
• The ideal candidate for this role must possess previous demonstrated success in sales
• Experience in legal services, healthcare, insurance, or financial services
• Background in high-volume phone-based environments such as call centers or client intake
• Previous roles in education sales, real estate, or coaching programs
• Familiarity with CRMs such as Salesforce, HubSpot, or similar platforms