Customer Service Rep II

Alpha Consulting Corp. is seeking a Customer Service Rep II. The role involves providing customer service support in healthcare and insurance verification, requiring strong communication and organizational skills.

Requirements:

• 2+ years of customer service, healthcare, insurance verification, or prior authorization experience
• Experience with prior authorization processes and insurance benefit verification
• Familiarity with ICD-9/10 and CPT codes
• Strong customer service, communication, organization, and problem-solving skills
• Proficiency in Microsoft Excel and ability to learn multiple CRM systems
• Ability to multitask and manage high-volume cases with attention to detail