IT Product Manager

National University is a leader in creating innovative solutions to education and meeting the needs of its student population. The IT Product Manager will own and coordinate the product backlog, innovate, launch, and maintain applications while collaborating with various teams to drive products from concept to launch.

Responsibilities:

• Champions, and serves as subject matter expert in the assigned products and applications
• Builds strong relationships with business leaders, through regular communication
• Stays up-to-date on vendor product updates and roadmaps. Proactively sharing upcoming features with business leaders
• Collaborates with product vendors, matching product capability with business owner needs
• Collaborates with business leaders to develop roadmaps and drive products from concept to launch in a fast-paced environment
• Owns and executes product roadmap
• Oversees innovation and end-to-end launch and maintenance of products
• Leads the planning and implementation of projects
• Leads discovery, sets scope, estimates, and develops business case(s) for new engagements
• Reviews business needs, identifies priorities, and works with the Project Management Office (PMO) team to outline deliverables, milestones, and identifies opportunities and risks
• Assists leadership to define, research, and prioritize improvement initiatives, ensuring alignment with organizational strategies
• Ensures projects all have clear design, build, run, maintain, support and security considerations met
• In collaboration with business leaders sets clear and measurable success metrics and KPIs for projects
• Provides leadership with updates, metrics, and reports throughout the whole SDLC
• Coordinates projects while collaboratively working with the PMO
• Translates product roadmap features into well-defined product requirements including features, user stories, tasks and acceptance criteria
• Creates and maintains detailed documentation of products
• Works with IT Leadership and PMO to manage product budget where appropriate
• Provides direction and support to product and project team
• Schedules and carries out User Acceptance Testing (UAT) with business owners
• Works in an Agile or Agile hybrid environment using best practices
• Leads the product functional design
• Works collaboratively with development and Quality Assurance (QA) teams
• Coordinates resolution of escalated issues
• Works with the release management team to coordinate releases and tests features post-release
• Performs other duties as assigned

Requirements:

• Experience supporting D2L, student portals, and higher education technology platforms, with a strong understanding of student and faculty-facing processes is required for this position
• Minimum of five (5) years of working experience in business analysis required
• Experience with project analysis, estimating, business case development and financial analysis required
• Microsoft SQL Server database and Agile experience required
• Experience with Customer Relationship Management (CRM) system required
• Comprehensive analytical, conceptual, and problem-solving experience required
• Previous experience serving as a project lead is required
• Experience working in a technology-driven enterprise is required
• Bachelor's degree preferred
• Extensive experience in process improvement and project management preferred
• Experience with Student Information System (SIS) preferred
• Experience with Enterprise Resource Planning (ERP) systems preferred
• Experience in higher education preferred
• Knowledge of artificial intelligence (AI) and large language models (LLMs) preferred
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and working knowledge of office management practices in higher education (preferred)