Senior Product Operations Manager, AI & Systems

Guild is hiring a Senior Product Operations Manager, AI & Systems, reporting to the VP of Product. The role focuses on building and refining operational systems, strengthening AI-enabled workflows, and ensuring effective communication of operational standards across the product organization.

Responsibilities:

• Build and refine the operational systems, tools, and AI-enabled workflows that make Guild's Product & Engineering teams more effective at delivering our products
• Prototype and test AI and automation solutions, validating their effectiveness before broader rollout to streamline operations and accelerate product development
• Audit R&D processes to surface friction and map system dependencies, then implement scalable improvements and establish clear operational standards
• Own clear, consistent communication of roadmap updates, process changes, and operational standards across the product organization — ensuring stakeholders at every level know what's changing, why, and what it means for them
• Identify tooling gaps, run vendor conversations, and partner cross-functionally to select the right solutions
• Drive alignment across Product, Engineering, GTM, and Operations teams so priorities are shared and execution is seamless
• Lead rollout of process improvements, document them well, and measure their impact to validate success and fuel continuous improvement

Requirements:

• 5+ years in Product Operations, Engineering Operations, or a similar role
• Strong written and verbal communication skills, with demonstrated ability to communicate roadmaps, priorities, and process changes clearly to both technical and non-technical audiences
• Hands-on skill applying AI tools to prototype or automate workflows
• A track record of building or improving operational systems for technical teams
• Experience evaluating and implementing tooling ecosystems effectively
• Working knowledge of technical concepts and tools