Product Operations Manager (SaaS)

Storyteller is a high growth B2B SaaS platform that allows companies to integrate Stories into their platforms. The Product Operations Manager will manage a major client account, driving the work and ensuring project delivery while collaborating with various teams to meet client needs.

Responsibilities:

• Drive the account forward every day - spot what needs doing and do it, before it becomes a problem
• Pull together product, engineering, delivery and operations to land what’s been committed
• Make sure what we ship to the client is right - both the quality and the substance
• Be the client’s main point of contact, including daily requests from their executives
• Turn client requests into clear priorities and next steps
• Own account planning - roadmap, renewals, expansions and the commercial detail
• Own client reporting, and make it something they act on rather than just read
• Handle incidents and escalations calmly - set expectations, align people, drive a resolution
• Use the right tools to move faster - meeting summaries, comms and reports, usage analysis, account documentation

Requirements:

• You work proactively and independently, and you can hold a lot of moving parts at once
• You think critically about what a client actually needs, not just what they asked for
• You're comfortable working across teams and getting things done without formal authority
• You communicate sharply - complex things, said simply
• You've managed enterprise client relationships before (3+ years is a guide, not a rule - we care about capability)
• You can work US Eastern Time hours, with reliable internet
• You have a genuine interest in basketball