Account Manager, Customer Success

Dealer Spike LLC is seeking a talented individual to join their Customer Success department as an Account Manager. This role focuses on developing professional relationships with clients to enhance their online presence through strategic digital marketing solutions and maintain customer satisfaction.

Responsibilities:

• Understand All Facets of Dealer Spike’s Suite of Website and Marketing products and services
• Perform Monthly Reporting Calls with Clients
• Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service
• Promote and Sell Additional Marketing and Addon Website Services as well as provide product training and consult on best practices
• Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads
• Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website
• Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Identify retention risk and work proactively to eliminate that risk
• Update job knowledge by participating in educational opportunities

Requirements:

• 2+ years of Customer Service experience
• Excellent Time management and Organizational skills
• Strong Communication and Interpersonal Skills
• Adaptable, Energetic, Team-Player Attitude
• Ability to type 45 wpm
• Ability to multitask efficiently
• Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
• Strong technical aptitude and ability to learn quickly
• Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence
• 1+ year of Digital Marketing experience preferred
• Experience working with a CRM preferred