Senior/Lead Product Marketing Manager (EDT timezone)

PolyAI is a company that automates customer service through lifelike voice assistants. They are seeking a Senior or Lead Product Marketing Manager to own product-to-market end-to-end, including positioning, launches, sales narrative, and competitive POV.

Responsibilities:

• Own the platform-level messaging and positioning that powers PolyAI’s go-to-market: web, sales material, content, and analyst-facing communications
• Refine the competitive narrative against AI-native players and legacy contact center vendors, translating product depth into points of view the field can carry
• Evolve PolyAI’s ICP and value frameworks as the platform expands across enterprise and product-led motions
• Partner with marketing to anchor demand generation, content, and campaigns to a single, sharp message architecture
• Build an always-on competitive positioning agent that monitors AI-native players and legacy contact center vendors, surfaces new moves, and keeps the field’s points of view current
• Own end-to-end product launches, from positioning through post-launch measurement
• Partner closely with Product Management and Engineering to translate technical capabilities into customer-relevant value, and to influence the inbound roadmap with market and customer signal
• Build a product-to-market launch rhythm that keeps customers, prospects, partners, and analysts current on PolyAI’s pace of innovation
• Prototype landing pages, launch packages, and AI sales kits as part of every launch, with agents doing the heavy lift on draft and iteration
• Automate GTM artifacts and content production, building the agents that turn each launch into reusable systems for the next one
• Build the assets that win deals: first-call decks, ROI narratives, competitive battlecards, customer story decks, demo scripts, and executive briefing material
• Go hands-on with the product. Build the demos that show prospects what is possible, and partner with Sales Engineering and Product on the scenarios that close
• Equip Sales across enterprise and product-led motions with the messaging, training, and material that compresses cycles and lifts win rates
• Source and produce the customer evidence that powers our marketing: case studies, win narratives, executive testimonials, and quantitative proof points
• Own analyst relations: briefings, evaluations, and influence campaigns with top-tier analysts and industry voices
• Operate AI-first. Prototype before you brief, work alongside your agents from the first idea, and publish rather than send. The distance between idea and artifact should be close to zero
• Build the systems, not just the artifacts. Where the work is repeatable, build the agents and workflows that produce it
• Publish what you build weekly. Your tools and workflows are reusable by the rest of the team and the company. You’re not just delivering campaigns; you’re publishing the agents and templates other teams self-serve from
• Lead the cadence of model and product releases. Own the rhythm of bringing new capabilities to market end-to-end, from product conversation to launch kit, on a tempo the market can feel
• Tell your story in the market. How you use AI to do the work, what you’ve built, and the portfolio of agents and launches you carry with you

Requirements:

• 7+ years of B2B or B2C2B SaaS product marketing experience as a senior individual contributor at companies known for marketing craft
• Meaningful experience at a scale up
• Demonstrated success leading end-to-end product launches for enterprise software, AI/ML, or developer-platform products
• Experience operating in either an enterprise sales motion or a product-led growth / developer-tools motion, with the curiosity and range to grow into the other
• Excellent writing and presentation craft; you produce executive-grade narratives, sales material, and customer-facing content at pace
• Technical aptitude to go deep on a conversational AI platform, including how the platform, harnesses, and underlying models interact, so you can translate that depth for the market, build product demos, and operate as a credible partner to Product and Engineering
• Comfort operating in ambiguity, holding multiple workstreams, and shipping high-quality work in short cycles
• An evidence-based, outcomes-oriented mindset. You measure marketing's contribution to pipeline, win rate, and category leadership
• You are a full-stack marketer who understands audience marketing: how segmentation, message-to-audience fit, and channel mix translate into pipeline and adoption
• Curiosity about models, how models are trained
• Comfort being a public voice for PolyAI: speaking on webinars, presenting at events, and pitching analysts, customers, and partners independently
• Background in voice AI, conversational AI, or applied LLM products
• Established analyst relations track record
• Familiarity with Salesforce, HubSpot, ABM platforms, and modern marketing technology stacks