Remote Customer Service Representative

Afni, Inc. is a customer experience company that provides wireless customer service support. The Remote Customer Service Representative will handle inbound calls, troubleshoot and resolve wireless account concerns, process orders, update accounts and records, and deliver empathetic, efficient customer service from a home office.

Responsibilities:

• You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail

Requirements:

• To qualify for this position, you must live in Wisconsin.
• • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
• • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST
• • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST
• • Must be at least 18 years old
• • have a GED or High School Diploma, and be legally permitted to work in the United States
• • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• • 25Mbps Download/10Mbps Upload
• • Ping Rate – Less than 100 ms
• • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• • Ability to be on webcam during working hours