Position: Product Owner With GECX- AI Experience

Location: Ontario, Canada. Hybrid

Duration: Long Term Contract

Detailed JD (Roles and Responsibilities)

QUALIFICATION:

3 5+ years in AI/Gen AI, Conversational AI, LLMs, or Contact Center AI.
Strong exposure to CCaaS/Contact Center platforms, IVR, CRM, chatbots, Agent Assist, and customer-service automation.
Product Owner/Product Manager experience with Agile/Scrum delivery. Technical fluency in Python/JavaScript and AI-enabled products.

KEY RESPONSIBILITIES:

Proactive AI Product Owner to drive the evolution of our next generation Contact Center AI services, must have GECX (Gemini Enterprise for Customer Experience) .
In this role, he will bridge the gap between business strategy and deep technical execution, defining product roadmaps that leverage conversational AI, LLMs, and automation to transform customer support.
To succeed, he must bring a strong technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads.
We are specifically looking for an assertive champion-someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional team members.
He doesn't wait for information to come to you; he will actively dig for it to unblock features, map out complex user journeys, and will deliver exceptional customer experiences.

Thanks & Regards

Rakesh Vangala

Team Lead

Burgeon IT Services LLC.

Email Id:

Product Owner With GECX- AI Experience

Key skills