Desktop Support Specialist
Richmond, Texas, United States of America
Contract
4 hours ago
About this role
We are looking for an onsite Technical Support Analyst to handle user support, hardware setup, and core network troubleshooting.
Hiring: Onsite Technical Support Analyst 2
Location: Richmond, VA
Work Arrangement: 100% Onsite (5 Days/Week)
Interview Process: In-Person Only
Key Skills Required (4+ Years Experience):
- Networking Basics: TCP/IP, DNS, DHCP, Wi-Fi, and VPN configuration.
- Systems & Deployment: Device imaging, software setup, and security protocols.
- ITSM & Ticketing: Hands-on experience managing help desk tickets (HelpSpot experience is a plus!).
- Hardware Support: Setting up & physically deploying PCs, laptops, printers, switches, and cabling.
- Customer Service: Translating technical details clearly to end users.