Customer Support Specialist, Pay Run Management

Rippling is a company that provides a unified platform for HR, IT, and Finance management. They are seeking a Customer Support Specialist to assist customers with inquiries and issues while maintaining product knowledge and ensuring satisfaction.

Responsibilities:

• Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
• Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
• Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
• Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
• Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services
• Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met
• Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction

Requirements:

• Bachelor's degree
• 0-3 years of professional work experience or prior internship experience
• Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• Demonstrated experience in problem-solving with attention to detail
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal