Business Systems Analyst, Anaplan

Maven is seeking a Business Systems Analyst, Anaplan to support the operations, adoption, and continuous improvement of Zoom's connected planning ecosystem. The role involves liaising between business stakeholders and the technical team, managing platform operations, and enhancing planning solutions across various business domains.

Responsibilities:

• Supporting day-to-day operations of Zoom's connected planning platform, including user issue triage, access provisioning, and stakeholder communication across Go-To-Market, Finance, and People Experience teams
• Acting as a Go-To-Market support partner — fielding planning requests, routing issues to the right resources, and managing follow-through to resolution
• Conducting root cause analysis on platform issues and apply business process knowledge to identify systemic gaps and recommend improvements
• Coordinating program and project management activities for platform enhancements: logging and tracking tickets, aligning with developers, and keeping stakeholders informed on status and timelines
• Creating and maintaining process documentation, user guides, and field-level definitions that enable business users to self-serve
• Participating in UAT cycles and support data validation between the planning platform and upstream systems (e.g., Workday, Salesforce, Snowflake)
• Identifying opportunities for model cleanup, report consolidation, and operational improvements in coordination with the architecture team

Requirements:

• Possess a bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 3+ years of experience in a business analyst, operations, or enterprise systems support role
• 1+ years of hands-on experience with an enterprise planning or EPM platform, with Anaplan and Workforce Planning use cases
• Be adaptable and use-case agnostic — comfortable supporting Sales, Finance, Workforce, or other planning domains as business needs shift
• Have sound analytical skills with demonstrated ability to perform root cause analysis and translate business process knowledge into actionable solutions
• Have good program management instincts: able to manage multiple requests, communicate clearly, and drive tasks to completion
• Go-To-Market or Sales Operations experience is a bonus
• Familiarity with connected systems such as Salesforce, Workday, or Snowflake would be a bonus
• Experience with JIRA or similar project management tools