Product Business Analyst

PSI Services LLC is a leading provider of workforce solutions, committed to empowering individuals to achieve their dreams. The Business Analyst role involves supporting the business through data analysis and acting as a liaison between stakeholders and technology teams to improve processes and products.

Responsibilities:

• Identifying the true business need of internal and external customers and separate those from existing processes
• Acting as a point of contact with the business on behalf of the technology organization for new features and customer implementations
• Being a leader for change and process improvement
• Reviewing new features and client implementations to identify business requirements and coordinate with teams within technology to determine best possible solutions
• Identifying, documenting, and tracking customer business requirements
• Critically analyzing and prioritizing requirements elicited from customers
• Understanding customer requirements and determine how best PSI systems can meet requirements
• Maintaining relationships with internal and external customers, stakeholders and team members
• Obtaining and maintaining in-depth knowledge of PSI platforms and business processes
• Providing guidance to internal and external customers through requirements gathering to improve customer experience
• Understanding the product strategy and roadmap, and how it can be applied to customer needs
• Managing products throughout the product life cycle as new features and functionalities are added to the product
• Performing product demonstrations to customers and provide detailed feedback to the product and development teams

Requirements:

• Education to Bachelor's degree level in related field is required, such as Business Analysis, Business Administration, Computer Science or MIS
• Previous experience of work in a business analysis role is required
• Experience of successfully engaging in multiple initiatives simultaneously with overlapping deadlines is required
• Experience in the assessment or education industries