Principal Product Manager: Talent Acquisition & Management Applications

Twilio is a company focused on shaping the future of communications through innovative solutions. They are seeking a Principal Product Manager to lead the development and enhancements of talent lifecycle applications, collaborating closely with various stakeholders to drive technical solutions that align with enterprise talent strategies.

Responsibilities:

• Own the product strategy and roadmap for talent lifecycle applications such as Workday, Eightfold, Qualtrics, HackerRank, and bespoke TA applications, i.e HackerRank
• Partner closely with COEs, program owners, HR leadership, and other stakeholders to capture business needs, define success criteria, and align product vision
• Lead cross-functional teams through the full product lifecycle including requirements gathering, prioritization, development, testing, and deployment
• Translate business needs and priorities into clear product direction and capability roadmaps
• Provide product leadership for AI-enabled capabilities, including talent intelligence, matching, and skills-based career pathing & inference, ensuring alignment with business processes and policies
• Provide clear direction on priorities, sequencing, and scope to delivery teams, enabling aligned execution against roadmap objectives
• Lead definition of product requirements and capability design, translating business needs into clear, actionable specifications for delivery teams
• Champion Agile processes, participating in sprint planning, backlog grooming, and release planning to ensure consistent delivery
• Own user acceptance testing (UAT) strategy and validation, defining success criteria, guiding test scenarios, and ensuring solutions meet business requirements prior to scaled deployment
• Lead and orchestrate proof-of-concept initiatives and pilot programs for new capabilities (e.g., AI-enabled solutions), partnering with delivery teams to validate feasibility, business value, and scalability before broader rollout
• Partner with stakeholders to evaluate pilot outcomes and inform roadmap priorities, balancing innovation with operational readiness
• Ensure compliance with organizational standards around data security, privacy, and governance
• Build strong vendor relationships, managing third-party partnerships, feature adoptions and rollouts, and integrations seamlessly
• Analyze system performance and user feedback to identify opportunities for continuous improvement and innovation
• Communicate product updates and changes effectively to stakeholders, end-users, and leadership

Requirements:

• 10+ years of experience in HR Technology, HRIS, or SaaS product management roles
• Bachelor's degree in Business, Technology, Human Resources, or a related discipline
• Proven success leading complex Talent Acquisition technology initiatives in global enterprise environments
• Deep expertise with recruiting platforms such as Eightfold, Workday, or comparable ATS/CRM solutions
• Familiarity with AI/ML concepts in recruiting, such as skills inference and matching
• Strong understanding of end-to-end recruiting processes and how technology enables them
• Demonstrated ability to influence without authority, manage competing priorities, and drive alignment
• Deep understanding of recruitment, talent development, workforce planning processes, and the technology that supports them
• Expert in Agile software development methodologies and tools (e.g., Jira, Confluence)
• Strong communication and stakeholder management skills, able to influence at all levels of the organization
• Experience managing vendor partnerships and driving integrations across systems
• Analytical and data-driven mindset, with the ability to define and track KPIs and using data to inform product decisions
• Certifications in product management (e.g., CSPO, PMP) or HRIS domains
• Familiar with AI-driven talent acquisition tools and assessment technologies
• Experience with UX design principles as they relate to enterprise HR systems