Sales Development Representative

Workana is a company focused on connecting businesses with talent, and they are seeking a Sales Development Representative to create a great first impression for new leads. The role involves contacting leads, scheduling appointments, and maintaining accurate records in the CRM.

Responsibilities:

• Contact new inbound leads within minutes of their registration
• Follow a structured qualification script to confirm key information and assess interest
• Schedule qualified appointments with the senior sales team
• Follow up consistently through phone calls, WhatsApp, and SMS to maximize booking rates
• Conduct appointment confirmations and reminder calls to maintain a high show-up rate
• Keep the CRM accurate, organized, and up to date with all interactions and outcomes

Requirements:

• Native or bilingual Spanish to communicate with clients
• Fluent English for internal communication
• Excellent phone communication skills and the ability to build rapport quickly
• Positive attitude with a solution-oriented mindset
• Highly accountable and dependable—you consistently follow through on your commitments and communicate transparently about your results
• Comfortable working in a fast-paced environment and responding to leads in real time
• Full-time availability during standard business hours (9:00 AM–5:00 PM)
• Previous experience in sales, appointment setting, customer success, or another client-facing role is a plus