Business Analyst

Planet Technologies is a Microsoft services provider serving public sector and commercial organizations. The Business Analyst will research and analyze data, present data-driven solutions, and implement optimizations using analytics tools and technologies. The role serves as a liaison between IT and business leadership while supporting Microsoft 365 projects, requirements gathering, documentation, and service delivery.

Responsibilities:

• Understand the business needs within an M365 environment, to bring value to on-going projects or implementations while helping to direct and support the delivery team execute the agreed upon services
• Build and deliver polished executive documentation including business requirement documents, user guides, onboarding instructions and other artifacts related to operating on O365 environment
• They will be conducting interviews with the customer as well as attending workshops/meetings with Planet SMEs to prepare and update the required documentation for the project
• Gather and document functional and user experience requirements (stakeholder analysis – Identify and analyze stakeholders who may be impacted by the change and access their impact, participation, and needs throughout the business analysis activities)
• Assist in expanding Planet’s portfolio to standardized offerings through the development and documentation of case studies, and playbooks that can be provided to prospects

Requirements:

• 5 years of experience in supporting Information Technology projects
• Proficiency in Microsoft 365 (O365) to manage projects and communicate with stakeholders
• Experience integrating AI technologies into daily work activity to improve outcomes and efficiencies
• Should have the knowledge to be proficient in inventing processes or systems needed to implement changes and have complex problem-solving skills
• Develop innovative solutions for operational and strategic changes, which is a business analyst's primary role
• Understand the business domain and specific problems that software is targeting and use an adaptive approach (learning, discovery, feedback loop) to decision making
• Previous experience creating and delivering executive level presentations as well as polished, detailed requirements documents
• Should be able to produce a RACI matrix – Responsible, Accountable (approving the results), consulted (providing input) or informed of the completed item after it has been completed
• Develop UI wireframes and functional workflows, as needed
• Drive adoption and integration through well-planned on-boarding, integration, and knowledge transfer experience
• AI-900 Certification
• Bachelor's Degree