Senior Business Analyst

Higginbotham is seeking a Senior Business Analyst to provide analytical leadership across multiple product areas. The role translates complex business needs into actionable requirements, guides product backlogs and releases, establishes Business Analyst standards, and collaborates with product, engineering, and senior business stakeholders.

Responsibilities:

• Set direction for requirements discovery across multiple product areas or complex, cross-functional initiatives
• Translate ambiguous or competing business objectives into structured requirements, user stories, and acceptance criteria, resolving conflicts among stakeholder groups
• Identify systemic gaps and inefficiencies across products and workflows, and recommend solutions that inform product strategy
• Serve as the escalation point for requirements or scope conflicts between business stakeholders and engineering teams
• Establish and maintain requirements-gathering standards and best practices for the Business Analyst team
• Guide backlog strategy and prioritization across multiple product areas, advising the Director of Product Management on trade-offs
• Oversee backlog grooming, and release activities across the analyst team, stepping in directly on the most complex or highest-risk releases
• Establish standards for acceptance criteria and validation practices used across the Business Analyst team
• Audit work item quality (epics, features, user stories, defects) in Azure DevOps and coach others on maintaining consistency
• Build and maintain relationships with senior business stakeholders and engineering leadership, representing the analyst function in cross-functional and strategic conversations
• Facilitate complex or high-stakes requirements reviews and sign-off sessions, including those involving competing stakeholder priorities
• Advise the Director of Product Management on requirements-related risk and provide input into product roadmap decisions
• Establish documentation standards (BRDs, process maps, data flow diagrams) used across the Business Analyst team and audit adherence to them
• Consolidate and report on backlog health and requirement completion trends across multiple product areas for leadership visibility
• Advise on data and reporting considerations for complex, cross-system requirements

Requirements:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomes
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
• Mentorship & Coaching: Ability to develop the skills of less experienced analysts through coaching, feedback, and modeling of best practice
• 8+ years of experience in a business analyst or similar role within a technology-focused organization
• Demonstrated ability to lead requirements discovery and analysis across multiple product areas or complex, cross-functional initiatives
• Track record of mentoring or developing less experienced analysts
• Strong ability to translate ambiguous, competing, or undefined business needs into structured, actionable requirements
• Agile/Scrum experience – including facilitating or advising on ceremonies across multiple teams
• Excellent written and verbal communication skills, including experience engaging senior stakeholders and engineering leadership
• Proficient in SQL and familiar with database server concepts (tables, relationships, data validation)
• Experience with AI
• Experience in product analytics, customer journey mapping, or UX research
• Background in the insurance or financial services industry
• Experience working in a DevOps environment at scale (boards, backlogs, and reporting across multiple teams)
• Experience contributing to product roadmap or strategy discussions