Customer Success Manager - US East

CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth. As a Customer Success Manager, you will facilitate an amazing CivilGrid experience for customers by managing deployments, conducting training, and ensuring users maximize the platform's potential.

Responsibilities:

• Perform internally and externally facing quarterly account reviews
• Deploy CivilGrid to new accounts, performing on-site training as needed
• Respond in a timely fashion to customer questions, and collaborate with CivilGrid staff to address questions or deploy fixes to technical issues
• Develop dashboards and metrics to monitor customer health
• Communicate internally and to customers, customer health findings
• Engage effectively with a wide range of stakeholders, from public works officials to engineers and contractors
• Actively manage deployments and build close relationships with champions and key customers
• Drive product usage, and account expansion - your job is to get more people using CivilGrid on more projects and to navigate around any adoption barriers you encounter
• Develop case studies collaboratively with customers
• Act as the voice of the customer within CivilGrid, advocating for their needs across product development and sales teams
• Provide technical expertise on civil engineering
• Further develop CivilGrid’s customer success playbook

Requirements:

• 4+ years of experience in customer or client facing roles, and/or civil engineering
• Strong technical aptitude, with familiarity in civil design
• Excellent leadership, communication, and problem-solving skills
• A strong bias toward action, and comfort having a point of view, and when appropriate working independently with limited guidance
• Willingness to travel up to 50%, with flexibility for fieldwork and remote engagements
• A background in civil engineering or related fields
• CAD and/or GIS experience is a plus